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Post by donutqueen on Sept 30, 2007 14:14:12 GMT -5
Saturday morning my internet access decides to die. I foolishly think that calling the ISP’s customer service number would be a good way to get the problem resolved.
Silly me.
After 8 minutes of wading through an endless voicemail system I finally get to the section dealing with “internet connectivity.” My choices are “If your access to the internet is unstable, press 1 now, if you do not have any access to the internet at this time, press 2 now.” So, I press 2. Then the nice system tells me how here are three online sites devoted to helping me with my internet access difficulties and gives me their web addresses, as well as the ISP’s email address; says “thank you for calling comcast” and hangs up on me.
Really helpful there. Thanks.
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Post by Niki on Sept 30, 2007 15:35:22 GMT -5
;D ;D ;D ;D That's ridiculous. And you couldn't talk to a real person either. Well, the recordings are often smarter anyway. Sorry about that. Comcast sucks.
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Kelly
In Full Revenge Mode
Kind of a Big Thing
Samwise!!
Posts: 2,676
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Post by Kelly on Sept 30, 2007 15:35:34 GMT -5
UNBELIEVABLE. I would blow a gasket over something like that. but, I'm really unstable...
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Post by Liz on Sept 30, 2007 16:46:41 GMT -5
;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D
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Post by donutqueen on Sept 30, 2007 17:11:31 GMT -5
okay.. even better.. the way I finally got to talk to a human being....
I kept going through the voice mail menu and eventually by pretended it was my phone service that was down and thenonce it put me through to someone I asked to be transfered to someone in their internet support department.
I'm not sure how they thought I could be calling from a phoneline that was down to report a problem though...
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Post by Amy on Sept 30, 2007 18:20:14 GMT -5
;D ;D ;D Elana, you will not be deterred by idiots. I love this about you.
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Post by Chris on Sept 30, 2007 21:35:51 GMT -5
I can't believe how stupid companies like that are! I've dealt with them too Elana and we all deserve medals!
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Post by donutqueen on Sept 30, 2007 21:58:53 GMT -5
or at least donuts...
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